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Academy Courses Being Offered:
Tuesday, December 5, 2017
Walnut Creek Wetland Center
950 Peterson St, Raleigh, NC 27610
Customer Service 2 (8:00 am - 10:30 am)
Customer Service skills reflect on the individual employee as well as the organization represented by that employee. The nature of the interactions between Utility employees and their customers defines the success or failure of the job-related interaction and the perception of the Utility by that customer. Customer Service skills can be learned and improved. This course is designed to highlight important skills and suggest techniques for interacting with customers. Skills will be enhanced through role-play exercises and open discussions. The class is designed to present real-life situations and work through them to optimize the outcomes.
Environmental Awareness (10:30 am - 12:30pm)
Constructing, maintaining, and repairing collection and distribution infrastructure requires technical skills and a knowledge of rules and regulations. The regulations regarding work in wetlands, streams, and stream buffer areas are specialized to protect those fragile ecosystems. This class will cover the regulations that apply to these locations, and help the student determine the steps to proceed with their task. Requirements for permits, maximum areas disturbed, permanent vs temporary incursions, and restoration will be discussed. A field component will be included to demonstrate some of the material presented in the classroom.
Course Review Exam (1:00 pm - 2:00 pm)
**Lunch not provided.
Wednesday, December 6, 2017
City of Raleigh Transportation Field Services
2550 Operations Way, Raleigh, NC 27604
Work Zone Traffic Control for Supervisors (8:00 am-5:00 pm)
This course will cover the critical guidelines and regulations required for the safe implementation of work zone temporary traffic control. Any utility operation that results in the potential exposure of workers to traffic and/or results in the disruption of routine traffic flow requires work zone temporary traffic control. Planning and implementation of the work zone set-up requires knowledge of the regulations and practices of State and Federal agencies. This course will use resources, classroom instruction, and hands-on exercises to teach the regulations, methods, and practices of planning and implementing work zone temporary traffic control. This course will utilize NC Department of Transportation (NC DOT) and Manual of Uniform Traffic Control (MUTC) materials. This course does not provide NC DOT certification.
Who should attend: Persons who are or may become responsible for the planning and design of temporary traffic control measures for utility work zones.
**Lunch Provided
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