The Academy

Journeyman I Class

Collection/Distribution Ladder

Customer Service 2 - 2 Hours

Customer Service skills reflect on the individual employee as well as the organization represented by that employee. The nature of the interactions between Utility employees and their customers defines the success or failure of the job-related interaction and the perception of the Utility by that customer. Customer Service skills can be learned and improved. This course is designed to highlight important skills and suggest techniques for interacting with customers. Skills will be enhanced through role-play exercises and open discussions. The class is designed to present real-life situations and work through them to optimize the outcomes.

Continuing Education Credit
• WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 2.0 contact hours by the NCWTFOCB. Course ID: 176276
• WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 2.0 contact hours for continuing education. WPCSOCC Course ID: Pending
• PROFESSIONAL ENGINEERS: This course is approved for 2.0 PDH’s.
• MAINTENANCE TECHNOLOGIST: This course is approved for 2.0 contact hours.

Environmental Awareness (2.0 hours)
Constructing, maintaining, and repairing collection and distribution infrastructure requires technical skills and a knowledge of rules and regulations. The regulations regarding work in wetlands, streams, and stream buffer areas are specialized to protect those fragile ecosystems. This class will cover the regulations that apply to these locations, and help the student determine the steps to proceed with their task. Requirements for permits, maximum areas disturbed, permanent vs temporary incursions, and restoration will be discussed. A field component will be included to demonstrate some of the material presented in the classroom.

Continuing Education Credit
• WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 2.0 contact hours by the NCWTFOCB. Course ID: 176277
• WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 2.0 contact hours for continuing education. WPCSOCC Course ID: Pending
• PROFESSIONAL ENGINEERS: This course is approved for 2.0 PDH’s.
• MAINTENANCE TECHNOLOGIST: This course is approved for 2.0 contact hours.

Lunch will be provided.

To download the registration form, click here.