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10/5/2020 to 10/8/2020
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When:
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11:00 AM
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Where:
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Virtual
United States
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Contact:
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Erin Carpenter
ebowers@ncsafewater.org
919-784-9030
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Online registration is closed.
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« Go to Upcoming Event List
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Customer Service Virtual Lunch & Learn Seminar October 5-8, 2020 11:00 a.m.-1:00 p.m. Virtual Registration: Click HERE to download registration form
Pricing: $20 per day or $60 for the entire week, deadline to register is 9/25/2020 Continuing Education: Coming soon! Webinar CEU Requirements: The following guidelines apply when a webinar is approved for CEU’s - No partial credit will be given. You must attend BOTH three hour sessions to receive the full 6 hours of credit
- Attendees must pre-register and provide a valid certification number issued by the NCWPCSOCC, NCWTFOB or NC Professional Engineers.
- Each attendee must be logged into a separate computer so that their participation may be accurately tracked.
- Attendees must be logged in at the beginning and must remain logged in through the end of the session. Attendees must promptly respond to brief quizzes that appear randomly throughout the webinar.
- After the webinar, NC AWWA-WEA staff will email CEU documentation to attendees meeting the CEU requirements. Reports will also be sent to the appropriate certification boards.
- NC AWWA-WEA will report all cases of fraudulent attendance to the appropriate licensing boards.
- Inability to complete CEU requirements due to technical difficulties will result in no CEU’s being issued.
Tentative Agenda: | Day & Time Slot | Topic | Speaker | | Monday, October 5th 11:00 – 11:15 | Welcome and Announcements | | Monday, October 5th 11:15 – 1:00 | Customer Service Policies Roundtable | Wes Sims (Aqua), Crystal Harris (Durham) Nora Cowen (Winston-Salem Forsyth), Denise Battle (OWASA), Steve Miller (Charlotte Water), Colleen Sicley (GUC), Tom Roberts (EFC) moderator | | Tuesday, October 6th 11:00 – 12:00 | Changing or Upgrading Your Billing System – Minimizing the Pain of Change while Improving Customer Service | Chip Harris, Westin Technology Solutions | | Tuesday, October 6th 12:00 – 1:00 | Handling Difficult Customer Situations – Breakout sessions with participant brainstorming and sharing | Heidi Hackett (Durham), Lead Facilitator | | Wednesday, October 7th 11:00 – 12:00 | Customer Service Technology in the Field – Challenges and Opportunities with Mobile Workforce and AMR/AMI | Gary Sanders, Edmunds GovTech | | Wednesday, October 7th 12:00 – 1:00 | Communicating with Your Customers – portals, social media, emergency notifications | Gregory Jenkins, Town of Cary (AMI portal, payments, social media) Emily Garner, Greenville Utilities PIO (social media) | | Thursday, October 8th 11:00 – 12:00 | Affordability – Approaches to Helping Customers with their Bills | Shadi Eskaf, UNC Environmental Finance Center, Heidi Hackett (Durham), Gregory Jenkins, Town of Cary | | Thursday, October 8th 12:00 – 1:00 | Taking Care of your CSR’s | Colleen Sicley, Greenville Utilities |
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