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10/5/2021 to 10/7/2021
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When:
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Tuesday, October 5, 2021
11:00 AM
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Where:
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Virtual
United States
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Contact:
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Erin Carpenter
ecarpenter@ncsafewater.org
9197849030
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Online registration is closed.
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« Go to Upcoming Event List
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CUSTOMER SERVICE WEEK SEMINAR
10/5 - 10/7/2021
Virtual
Continuing Education:
- WASTEWATER OPERATORS: This course is approved by the NC WPCSOCC for 6
contact hours. Course ID: TBD
- WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 6
contact hours by the NCWTFOCB. Course ID: TBD
- PROFESSIONAL ENGINEERS: This course is approved for 6 PDH’s.
- MAINTENANCE TECHNOLOGIST: This course is approved for 6
contact hours.
Price:
- General Registration (Now through
10/1): $20 per class.
- Click HERE to download the printable registration form.
Tentative Agenda:
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Day & Time
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Topic
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Speaker(s)
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Tuesday, October 5th 11:00 – 11:10
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Welcome and Announcements
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Tuesday, October 5th 11:10 – 1:00
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COVID Impacts on Delinquency Policies and Practices: what has worked well and what hasn’t?
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Facilitator: Tom Roberts - UNC Environmental Finance Center
Intro: Elsemarie Mullins- UNC Environmental Finance Center
Panel: Gregory Jenkins – City of Raleigh, Heidi Hackett – City of Durham, Steve Miller – Charlotte Water, Amanda Lofton – City of Hendersonville, Colleen Sicley – Greenville Public Works
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Wednesday, October 6th 11:00 – 12:00
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Low-Income Housing Water Assistance Program
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Jerquitta Hicks-Smallwood or Allison Smith or Jasmyne Simmons or designee, NC Dept. of Public of Safety (awaiting confirmation)
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Wednesday, October 6th 12:00 – 1:00
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Customer Service Policies Roundtable:
Approaches to Helping Customers:
- LIHWAP
- Partnering with Community Assistance Agencies/Local Businesses
- In-house Assistance Programs
- Financial Counseling
- What works for small systems and what works for large systems?
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Facilitator: Gary Sanders - Edmunds GovTech
Panel: Jerquitta Hicks-Smallwood or Allison Smith or Jasmyne Simmons, NC Department of Health and Human Services, Gregory Jenkins – City of Raleigh,
Steve Miller – Charlotte Water, Heidi Hackett – City of Durham, Maria DeChellis – Amaro Utility Solutions
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| Thursday, October 7th 11:00 – 12:00 | American Rescue Plan Act Funding | Marquis Crews – NC Pandemic Recovery Office, Tim Divine – Hazen and Sawyer |
| Thursday, October 7th 12:00 - 12:30 |
Building Resilience by Strengthening Critical Linages Across Your Utility |
Chip Harris - Westin Technology Solutions |
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Thursday, October 7th 12:30 – 1:00
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PCI Compliance and Cash Payments: Requirements, Electronic Adoption, System Emerging Trends
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Susan Walker/Tom Smith – Charlotte Water
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