CUSTOMER SERVICE WEEK SEMINAR

October 4-6, 2022, 10:00 a.m. - 12:00 p.m.

Virtual

• WASTEWATER OPERATORS: This course is approved by the NC WPCSOCC for 6  contact hours. Course ID: TBD 
• WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 6   contact hours by the NCWTFOCB. Course ID: TBD
• PROFESSIONAL ENGINEERS: This course is approved for 6 PDH’s.
• MAINTENANCE TECHNOLOGIST: This course is approved for 6 contact hours.
  

Price:

2 hrs offered each day, registration on individual days $20 a day or $60 for all three

Registration:

Download printable registration form HERE.

Tentative Agenda:

Connections Count, Strategies for Enhancing Your Customer Services

• Communicating and Connecting with Customers
  • Tuesday October 4, 10:00 a.m. to 12:00 p.m.
    Presenters: Colleen Sicley and Emily Garner (Greenville Utilities Commission) and Blake Hodge (Orange Water and Sewer Authority)

• Affordability: Strategies to Decrease Service Disconnection
  • Wednesday October 5, 10:00 a.m. to 12:00 p.m.
    Presenters: Jon Behrendt (Charlotte Water) and Heidi Hackett (Durham Water)
• Customer Service Professionals Discuss Workforce, Technology, Day-to-Day Challenges, and Your Questions
  • Thursday October 6, 10:00 a.m. to 12:00 p.m.
    Panel moderated by Tom Roberts (UNC Environmental Finance Center)