CD Systems Presentation: Design Thinking Practice in the Water Industry

Location: Virtual only

Time: 11 a.m. EST

Registration Closes: 1/21/2026

Course Description:

Traditional approaches to problem solving are often not up to the task when applying to wicked problems that water utilities currently face. Hydroclimate variability, legacy infrastructure issues, new regulations dealing with emerging contaminants, and an aging workforce are just some of the challenges utility managers are facing today. What is needed is a flexible, adaptable, and user focused approach that design thinking allows. Design thinking is an iterative process that allows for incremental changes based on feedback from users. Users can be internal or external, and the feedback provided allows the agency to constantly make tweaks that improves a process, product, or design. Design thinking has been utilized in the private sector for over 20 years. In the past five years, public agencies from across the spectrum have started to adopt design thinking. This presentation will focus on how water agencies can use design thinking concepts in the operations, designs, and products used.

Event Pricing:

• CEU/PDH Credit Needed, $10
• No CEU/PDH Credit Needed, Free

CEU/PDH Hours Offered: 1

DW #: 250185

WW #: CE1222250

A link to the virtual course will be sent via email before the course date.