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This course is being offered in conjunction with the Eastern Collection & Distribution School. You do not need to be registered for the school or enrolled in the Academy to attend this course.
Monday, September 12, 2016
Basic Utility Safety and Field Operations Safety Awareness
Foundations of Leadership: Customer Service
Tuesday, September 13, 2016
Support Systems Awareness for Collections and Distributions Operations
Foundations of Leadership: Effective Self-Management
Monday September 12, 2016
The Basic Utility Safety and Field Operations Safety Awareness Course is designed to introduce water and wastewater utility operators to industry specific safety standards and trends. The intent of this course is to assist in prevention or elimination of hazards in the workplace. This course encompasses general safety concepts which newly assigned operators must understand in order to safely and effectively work within water and wastewater systems. In addition, this course addresses the most common associated hazards found within the industry. The course allows for utility operators to discuss and learn current safety operational trends including, but not limited to general safety concepts, National Incident Management System, and how Federal and State occupational safety and health regulations help mitigate hazards through regulatory safety practices.
Download registration materials
Register online
Continuing Education Credit
- WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 3.0 contact hours by the NCWTFOCB. Course ID: 142976
- WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 3.0 contact hours. WPCSOCC Course ID: CE04101501
- PROFESSIONAL ENGINEERS: This course is approved for 3.0 PDHs.
- MAINTENANCE TECHNOLOGIST: This course is approved for 3.0 contact hours.
Customer service skills are an essential element to employee growth and development. No matter what your role in an organization,
having a customer focus reduces workplace stress and adds value. Think about how you feel when you are part of a positive experience of any type. In this course, you will evaluate the internal and external service relationships relative to your position. Basic elements of customer service will be explored including responsiveness, empathy, reliability, and accountability. At the completion of this course, participants understand customer service fundamentals and the application to their position. The course allows utility personnel
to learn and apply methods of effective communication, attitude, managing expectations, and creating a positive customer experience.
Download registration materials
Register online
Continuing Education Credit
- WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 3.0 contact hours by the NCWTFOCB. Course ID: 142976
- WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 3.0 contact hours. WPCSOCC Course ID: CE04101502
- PROFESSIONAL ENGINEERS: This course is approved for 3.0 PDHs.
- MAINTENANCE TECHNOLOGIST: This course is approved for 3.0 contact hours.
Tuesday September 13, 2016
Self-management skills are personal attributes that enhance interpersonal interactions, job performance, and career prospects at any level. In the workplace, these “people” skills are considered a complement to occupational skills and technical knowledge. These skills are more critical than ever as organizations struggle to find meaningful ways to be more productive and efficient. To be a truly valuable employee, it’s just not enough to be highly trained in technical areas without developing interpersonal and relationship building skills that help people to communicate and collaborate effectively. The Foundations of Leadership: Effective Self-Management Course is designed to teach the fundamentals of leadership and effective workplace conduct. The course will include discussion of professionalism/ethics, integrity, dependability, and teamwork. The course provides utility personnel with tools to enhance workplace relationships, improve collaboration, and assess self-development opportunities.
Download registration materials
Register online
Continuing Education Credit
- WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 3.0 contact hours by the NCWTFOCB. Course ID: 142976
- WASTEWATER OPERATORS: This course is approved by the
WPCSOCC for 3.0 contact hours for continuing education. WPCSOCC Course ID: CE04101504
- PROFESSIONAL ENGINEERS: This course is approved for 3.0 PDHs.
- MAINTENANCE TECHNOLOGIST: This course is approved for 3.0 contact hours.
This course is designed to provide the individual with a general knowledge of support systems used in wastewater collection and water distribution systems. The course will include an introduction to Computerized Maintenance Management Systems (CMMS), Supervisory Control and Data Acquisition Systems (SCADA), Geographical Information Systems (GIS) and Closed Circuit Television (CCTV). Upon completion of the course, the individual should be familiar with the functions, basic principals, and benefits of CMMS, SCADA, GIS, and CCTV systems. In addition, the individual should have a basic understanding of the benefits of implementing these support systems in the operation of wastewater collection and water distribution systems and the management of their associated assets.
Download registration materials
Register online
Continuing Education Credit
- WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 3.0 contact hours by the NCWTFOCB. Course ID: 142976
- WASTEWATER OPERATORS: This course is approved by the WPCSOCC for 3.0 contact hours. WPCSOCC Course ID: CE04101503
- PROFESSIONAL ENGINEERS: This course is approved for 3.0 PDHs.
MAINTENANCE TECHNOLOGIST: This course is approved for 3.0 contact hours.
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